Is there something missing from YOUR customer service?

This is the signage from the Customer Service Counter of one of our major airlines in Australia.  Yes, it is only a small “fail” that some letters are missing from counter signs, but what message is it sending to their clients? Sales teams work hard to prospect, qualify and win new customers.  Sometimes it can take years to win some of these deals. Of course it stands to reason that we should ensure we audit and benchmark customer service levels…

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Recruitment is evolving quicker than ever

Recruitment is evolving quicker than ever, and it can be challenging trying to keep up. Here at Synergy For Success we are continually developing and researching for better ways to recruit which ensure better outcomes for our clients. We specialise in Sales Recruitment Sydney, Sales Recruitment Melbourne and Sales Recruitment Brisbane, Sales Recruitment Adelaide, Sales Recruitment Perth and Sales Recruitment Gold Coast. It is paramount for us to be able to “own our patch”, and to be able to source…

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Why Sales Process

Sales Process is a sequence of events that leads to a sale. Regardless of what industry we work in, sales processes are generally present, albeit in different forms. You can feel the power of CRM when you call your bank and they are able to identify you before you even introduce yourself. At the end of the call they then ask you why you don’t appear to have any superannuation or are you interested in investing some of your liquid…

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Why use a professional external recruiter for hiring your next professional Sales Team Member

1) Recruiters who specialise in Sales Teams can smell a sales gun a mile away. We understand the traits of a great sales person and we can quite often identify these team members very early in the interview. Here at Synergy for Success we have identified 14 key competencies that can be measured when selecting great sales people. It’s these traits that should be considered when making your next available hire. 2) Recruiters who specialise in sales team always have…

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The cold-caller’s guide to manoeuvring the gatekeeper

  There are many ways of connecting with prospects to identify what opportunities actually exist within their organisations, including email marketing, direct mail, invitations to events and so on. Getting past the gatekeeper can be daunting. Here's our cold-caller’s guide to manoeuvring the gatekeeper. This article will discuss the strategy of cold calling – that’s right telemarketing! As we make over 1 million calls in our own outbound lead generating call centre, we know that telephone canvassing is the most…

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How to ask for the sale

Many sales people are afraid to ask for the order, this is sad but true. Many Strategic Selling Courses specifically teach that if you ask the correct qualifying questions then the order will follow. We do not disagree with this, however, we still need to ask for the order. Before we discuss what are the best closing lines, let's talk about the pre-amble, or what has to happen before we ask for the order. Never ask for the order before…

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How to answer the phone: a guide for millennials – and the rest of us

  Customers and prospects contact your business by phone or call in to make enquiries about your products and services. That's why it's so important to know how to answer the phone. They expect to be acknowledged, greeted and treated like VIPs when they make contact with you. No matter what size company we work with, our best advice for business owners and sales team members is: “The reason you exist is to be 100% focused when a client or…

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Measuring to win: which numbers keep your sales on track?

  Winning organisations are those that regularly manage their Key Performance Indicators (also known as KPIs). KPIs come in many forms and it is important to monitor these from many areas of your sales based business. As they say “you can’t manage what you can’t measure”. So what should we measure in our business? We suggest that you regularly measure, monitor and adjust performance issues related to: Monthly sales revenue Incoming enquires through walk-ins Internet and telephone enquiries Number of…

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The unfortunate maths of discounting – and what to do about it

Many organisations are happy to offer discounts – all the customer needs to do is ask. In other companies, the sales people are so grateful and familiar with customers that on many occasions you don’t even have to ask for a discount – the sales person just volunteers a healthy slice of the profit back to the customer. Let's do the maths on discounting. When we offer a discount, we take away the profit directly from our cash register and…

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The questions that help you win sales  

The best sales people in any team understand the value of asking great questions: “Great Sales People, ask Great Questions!” The better the quality of the questions the less objections you will receive when asking for the order. Identifying who the decision makers are, is often an area that we don’t often explore enough. We need to identify how many decision makers there are and what each person’s interest is in the proposal. A decision maker may have an interest…

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