Asking the Hard Questions

  Questions come naturally, most of the time.  However, the important questions are always the hard questions to ask. Let's say you have the prospects attention on the phone, in your showroom, or at your sales counter. This is your opportunity to gather more information to increase your chances of winning the sale. We're experts in asking the hard questions. Take this opportunity to understand how the prospect found you, the reasons for approaching your company, what they are seeking,…

Read more

Duty of Care & Why it’s Your Responsibility

Offering "Duty of Care" - It's Your Responsibility! When was the last time you made a purchase and right at that pivotal moment when you agreed to buy the sales representative asked you the one question. "Would you like to purchase the extended warranty that comes along with this product?" Sure, it is very common. Sometimes we may even feel a bit manipulated by the sales process. However, have you ever stopped and wondered why the retailer, manufacturer or wholesaler…

Read more

Are Your Customers Happy, Will They Return?

  We all have a range of customers, some who have been with us for years, and some who are relatively new. In addition, we hope that every business has a database of entries representing those customers that have purchased from us in the past. If any database is to be useful, it should contain information such as when the customer first inquired, when they purchased and what they purchased. It will also contain contact details such as email addresses…

Read more