Duty of Care & Why it’s Your Responsibility

Duty of Care Offering "Duty of Care" - It's Your Responsibility! When was the last time you made a purchase and right at that pivotal moment when you agreed to buy the sales representative asked you the one question. "Would you like to purchase the extended warranty that comes along with this product?" Sure, it is very common. Sometimes we may even feel a bit manipulated by the sales process. However, have you ever stopped and wondered why the retailer, manufacturer or wholesaler…

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Are Your Customers Happy, Will They Return?

Keeping Your Customers Happy   We all have a range of customers, some who have been with us for years, and some who are relatively new. In addition, we hope that every business has a database of entries representing those customers that have purchased from us in the past. If any database is to be useful, it should contain information such as when the customer first inquired, when they purchased and what they purchased. It will also contain contact details such as email addresses…

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